FAQ
Frequently Asked Questions (FAQ)
1. What products do you offer at RAAZZA?
At RAAZZA, we offer a diverse range of high-quality products including electronics, cosmetics, home décor, and kitchen essentials. Our selection is carefully curated to meet various needs and preferences.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the UAE. There are no additional shipping costs for you to worry about.
3. What payment methods do you accept?
We accept Cash on Delivery (COD) for your convenience. At checkout, simply choose the COD option and pay in cash when your order is delivered.
4. How can I track my order?
Once your order is dispatched, you will receive an email or SMS with a tracking number. You can use this tracking number to monitor the status of your delivery.
5. What is the typical delivery time?
Orders are usually delivered within 2 to 4 business days. Please note that delivery times may vary based on your location and any unforeseen circumstances.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately at [email address] or [phone number]. We will assist you with the return or exchange process to resolve the issue as quickly as possible.
7. Can I change or cancel my order after it has been placed?
Orders can only be modified or canceled if they have not yet been processed. Please contact our customer support team as soon as possible if you need to make any changes to your order.
8. How do I return an item?
To return an item, please reach out to our customer support team for instructions. Items must be returned in their original condition and packaging within [number of days] days of receipt.
9. Do you offer international shipping?
Currently, we only ship within the UAE. We do not offer international shipping at this time.
10. How can I contact customer support?
For any questions or concerns, please contact our customer support team at [email address] or [phone number]. We’re here to help and ensure your shopping experience is exceptional.